Image by Vanessa

Unfortunately not. These items are only available from our Boutique, ensuring that customers are offered the full support of our Stylists, prior to purchase. 

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

Unfortunatley, gift wrapping services are not available for online orders.

Processing Times

• Orders are processed within 1–3 working days.
• During busy periods, processing may take slightly longer.

UK Shipping

• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days
• Shipping costs are calculated at checkout.

International Shipping

• We ship to selected international destinations.
• Delivery times vary (typically 5–14 working days).
• Customers are responsible for any customs duties, taxes, or import fees.

Tracking

• Tracking numbers are provided where available.
• Tracking updates depend on the courier.

Delivery Issues

• If your parcel is delayed, lost, or damaged, please contact us.
• Claims for missing parcels must be made within 14 days of the expected delivery date.

Incorrect Address

• Please ensure your shipping address is correct at checkout.
• We cannot refund or replace orders delivered to an incorrect address provided by the customer.

At Image, we want you to be completely happy with your purchase. For items bought in person at our Milford Haven boutique:

• We offer exchange or a credit note for returns made within 14 days of purchase.
• Items must be unworn, unused, unwashed, and in their original condition with all tags attached.
• Credit notes are valid for 12 months from the date of issue.
• We do not offer cash refunds for in‑store purchases unless an item is faulty under the Consumer Rights Act 2015.
• Earrings are non‑returnable unless faulty.

Online PurchasesFor items purchased through our website:

You may return unwanted items within 14 days of delivery for a refund.

Items must be returned in their original condition, unworn and with all tags attached.

Refunds are issued to the original payment method within 5–10 working days once approved.

Original shipping costs are non‑refundable, unless the item was faulty or incorrect.

Earrings are non‑returnable unless faulty.

Faulty or Incorrect Items

• Please contact us within 48 hours of receiving a faulty or incorrect item.
• We may request photos of the issue.
• We will arrange a replacement, exchange, credit note, or full refund (including postage where applicable).

Return Shipping for Online Orders

• Please use a tracked postal service when returning items.
• We cannot accept responsibility for items lost in transit.

Customers are responsible for return postage unless the item is faulty or incorrect.To initiate such a return please contact us.

Absolutely! We often have brides and family members that join Mother of the brides and grooms, to enjoy the experience of selecting a new outfit! Just let us know ahead of time...