Refund policy

• We offer exchange or a credit note for returns made within 14 days of purchase.
• Items must be unworn, unused, unwashed, and in their original condition with all tags attached.
• Credit notes are valid for 12 months from the date of issue.
• We do not offer cash refunds for in‑store purchases unless an item is faulty under the Consumer Rights Act 2015.
• Earrings are non‑returnable unless faulty.

• You may return unwanted items within 14 days of delivery for a refund.
• Items must be returned in their original condition, unworn and with all tags attached.
• Refunds are issued to the original payment method within 5–10 working days once approved.
• Original shipping costs are non‑refundable, unless the item was faulty or incorrect.
• Earrings are non‑returnable unless faulty.
• Customers are responsible for return postage unless the item is faulty or incorrect.

• Please contact us within 48 hours of receiving a faulty or incorrect item.
• We may request photos of the issue.
• We will arrange a replacement, exchange, credit note, or full refund (including postage where applicable).

• Please use a tracked postal service when returning items.
• We cannot accept responsibility for items lost in transit.

To start a return, you can contact us at imagebyvanessa@hotmail.co.uk.