Shipping policy

Shipping Policy

Processing Times
  • Orders are processed within 1–3 working days.
  • During busy periods, processing may take slightly longer.
UK Shipping
  • Standard Delivery: 2–4 working days
  • Express Delivery: 1–2 working days
  • Shipping costs are calculated at checkout.
International Shipping
  • We ship to selected international destinations.
  • Delivery times vary (typically 5–14 working days).
  • Customers are responsible for any customs duties, taxes, or import fees.
Tracking
  • Tracking numbers are provided where available.
  • Tracking updates depend on the courier.
Delivery Issues
  • If your parcel is delayed, lost, or damaged, please contact us.
  • Claims for missing parcels must be made within 14 days of the expected delivery date.
Incorrect Address
  • Please ensure your shipping address is correct at checkout.
  • We cannot refund or replace orders delivered to an incorrect address provided by the customer.